Return & Refund Policy

Effective Date: 01.01.2026

This Return, Refund & Dispute Policy (“Policy”) applies to all purchases made through the Emma’s Boutique Hamptons website. By placing an order, you acknowledge that you have read, understood, and agreed to this Policy in full.

1. General Policy Position

Emma’s Boutique Hamptons operates under a limited return model.
Returns, refunds, replacements, and credits are not guaranteed and are assessed strictly in accordance with this Policy.

Any accommodation offered outside of this Policy is provided solely at our discretion as a goodwill gesture and does not constitute an admission of liability or establish precedent.

2. Return Eligibility 

A return request may only be considered if all of the following conditions are met:

• The request is submitted within 14 calendar days of confirmed delivery

• The item has been received by the customer

• The item is unused, unworn, unwashed, and undamaged

• All original tags, labels, and packaging are intact

• The item is returned in resalable condition

Trying on items briefly for fit is permitted. Any signs of wear beyond fit testing will result in automatic return denial.

We reserve the right to reject any return that does not strictly comply with these conditions.

3. Non-Returnable & Disqualified Returns

The following are not eligible for return, refund, or exchange:

• Items worn, washed, altered, or damaged after delivery

• Items returned without prior written authorization

• Items returned outside the 14-day request window

• Orders intentionally placed in multiple sizes, colors, or variations with the intent to return part or all of the order
  

• Items returned to an address other than the one explicitly provided by us

We actively monitor return activity and reserve the right to deny returns or future service where abuse or manipulation is suspected.

4. Return Authorization Process

Returns are not accepted without prior authorization.

To request a return:

1. Email support@emmasboutiquehamptons.com within 14 days of delivery

2. Include your order number and reason for return

3. Await written approval and return instructions

Returns shipped without authorization may be refused, discarded, or returned to sender at the customer’s expense.

5. Return Shipping & International Disclosure

• All return shipping costs are the sole responsibility of the customer

• This includes international shipping fees, customs duties, import taxes, and carrier charges

• Return addresses may be located outside the United States, depending on fulfillment origin

• We strongly recommend using a trackable and insured shipping method

Emma’s Boutique Hamptons assumes no responsibility for return shipments lost, delayed, or damaged in transit.

6. Inspection, Approval & Refund Processing

Returned items are subject to inspection upon receipt.

• If approved, refunds are issued to the original payment method only

• Refunds are processed within 14 business days after inspection approval

• Original shipping costs are non-refundable

• If the item fails inspection, the return will be denied and no refund will be issued

We reserve sole discretion in determining return condition and eligibility.

7. Order Cancellations & Address Accuracy

Orders may only be modified or canceled before fulfillment begins.

Once an order has entered processing or has shipped:

• Cancellation is no longer possible

• Address changes are no longer guaranteed

Customers are responsible for ensuring shipping details are accurate at checkout.

Address errors must be reported within 24 hours of placing the order.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

8. Delivery Confirmation & Risk Transfer

Once a shipment is marked as delivered by the carrier to the address provided at checkout, responsibility for the order transfers to the customer.

We are not liable for:

• Packages marked as delivered but not received

• Theft, loss, or misplacement after delivery

• Carrier delivery errors after confirmed delivery

Any delivery disputes must be resolved directly with the shipping carrier.

9. Damaged, Defective, or Incorrect Items

Claims for damaged, defective, or incorrect items must be submitted within 48 hours of delivery and must include clear photographic evidence.

Failure to report within this timeframe may result in claim denial.

At our discretion, resolution may include:

• Replacement

• Store credit

• Partial refund

Return Shipping for Damaged or Incorrect Items:

If a return is required due to an item being damaged, defective, or incorrect as a result of our error, Emma’s Boutique Hamptons will cover the reasonable return shipping cost or provide return instructions at no cost to the customer.

Full refunds are not guaranteed.

10. Refunds as Exceptions

Unless explicitly required by law, refunds are not automatic.

Any refund, replacement, credit, or accommodation offered beyond this Policy is provided:

• As a one-time goodwill gesture

• Without admission of fault or liability

• Without obligation to provide similar resolutions in the future

11. Payment Disputes & Chargebacks

By completing a purchase, you agree to contact our support team before initiating any payment dispute or chargeback.

Initiating a chargeback without first attempting resolution through our support team may be considered a breach of this Policy.

We reserve the right to contest chargebacks using:

• Proof of delivery

• Tracking confirmation

• Customer communications

• Agreement to this Policy at checkout

• Platform and payment processor records

Fraudulent or abusive chargebacks may result in account restrictions or permanent service refusal.

12. Governing Law

This Policy is governed by and interpreted in accordance with the laws of the United States, without regard to conflict-of-law principles.

13. Contact Information

All return and refund inquiries must be submitted to:

Emma’s Boutique Hamptons
Email: support@emmasboutiquehamptons.com