Order & Shipping Policy

Effective Date: 01.01.2026

Emma’s Boutique Hamptons is committed to processing and delivering your order as efficiently as possible. By placing an order, you acknowledge and agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–3 business days after successful payment authorization.
Processing times may vary during peak seasons, promotional periods, or due to high order volume.
Orders are not processed on weekends or public holidays.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Processing time and shipping time are separate timeframes.

2. Shipping & Delivery Timeframes

Estimated delivery time is 3–7 business days, depending on destination and carrier performance.

Please note:

Delivery timeframes are estimates only and are not guaranteed.
Shipping delays may occur due to carrier issues, customs inspections, weather conditions, or other circumstances beyond our control.
Emma’s Boutique Hamptons is not responsible for delays once the order has been handed over to the carrier.

Placing an order constitutes acceptance of these estimated delivery timeframes.

3. Fulfillment Origin & International Shipping

All orders may be fulfilled and shipped directly from our international suppliers, including facilities located in China.

By placing an order, you acknowledge that:

Your package may be shipped internationally
Tracking updates may be delayed during international transit
Customs processing may impact delivery timelines

For U.S. customers, customs fees are generally not applicable. However, if any customs duties, taxes, or import charges are assessed, the customer is solely responsible.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on:

Order weight
Destination
Selected shipping method

Shipping fees are non-refundable unless required by law.

5. Address Accuracy & Modification

Customers are solely responsible for ensuring that shipping information entered at checkout is accurate and complete.

Address corrections must be requested within 24 hours of placing the order.
Once an order has entered processing or has shipped, address modifications cannot be guaranteed.

Emma’s Boutique Hamptons is not responsible for:

Orders delivered to incorrect addresses provided by the customer
Delays caused by incomplete or inaccurate address information

6. Delivery Confirmation & Risk Transfer

Once a shipment is marked as delivered by the carrier to the address provided at checkout:

Responsibility for the package transfers to the customer
Emma’s Boutique Hamptons is no longer liable for loss, theft, or misplacement

We are not responsible for:

Packages marked as delivered but reported as not received
Theft after confirmed delivery
Delivery to shared mailrooms, apartment offices, or parcel lockers

Customers are encouraged to contact the shipping carrier directly for delivery disputes.

7. Lost, Stolen, or Delayed Packages

If tracking shows the package is in transit, please allow additional time before contacting support.

If tracking confirms delivery but you cannot locate your package:

Check with neighbors, building management, or household members
Contact the shipping carrier to open a delivery investigation

We reserve the right to require written confirmation from the carrier before considering further action.

8. Damaged Shipments

If your package arrives visibly damaged:

Contact us within 48 hours of delivery
Provide clear photographic evidence of the packaging and product

Failure to report damage within this timeframe may result in claim denial.

Resolution may include replacement, store credit, or partial refund at our discretion.

9. Refused or Unclaimed Shipments

If a shipment is:

Refused by the customer
Unclaimed
Returned due to failed delivery attempts

The customer is responsible for:

Original shipping costs
Return shipping costs
Any customs or carrier fees

Refunds for refused shipments are not guaranteed.

10. Force Majeure

Emma’s Boutique Hamptons is not liable for delays or failure to deliver resulting from events beyond our reasonable control, including but not limited to:

Natural disasters
Carrier disruptions
Customs delays
Government actions
Labor strikes
Public health emergencies

11. Contact Information

For shipping-related inquiries:

Emma’s Boutique Hamptons
Email: support@emmasboutiquehamptons.com