OUR FAQ
WHEN WILL MY ORDER BE SHIPPED?
Once your payment has been verified, we immediately begin processing your order. Orders are typically processed and shipped within 1–2 business days.
As soon as your order ships, you will receive a confirmation email with your tracking number so you can monitor your package every step of the way.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a confirmation email with a link to your personal tracking information, allowing you to check the status of your package at any time.
DO YOU OFFER FREE SHIPPING?
Yes! We offer free shipping on all orders!
CAN I CHANGE OR CANCEL MY ORDER?
We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
While we cannot guarantee changes after processing begins, we will do our best to assist you.
WHAT IF I RECEIVED A DAMAGED OR INCORRECT ITEM?
We’re very sorry if this happens.
Please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item
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A brief description of the issue
We will resolve the matter as quickly as possible.
WHAT IF MY PACKAGE IS LOST?
If your tracking shows delivered but you did not receive your package, please:
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Check with neighbors or your building management.
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Contact your local postal carrier.
If you still cannot locate it, reach out to us and we’ll help investigate.
WHAT IS YOUR RETURN POLICY?
We offer a 30-day money-back guarantee.
If you are not 100% satisfied with your purchase, you may return all unused items within 30 days of receiving your order.
Refunds will be issued to your original payment method or as store credit once your returned items arrive at our warehouse.
For more details, please visit our Return Policy page.
HOW LONG DO REFUNDS TAKE?
Once we receive and inspect your return, refunds are processed within 3–5 business days.
Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.
HOW DO I CHOOSE THE RIGHT SIZE?
We recommend reviewing our Size Guide available on each product page.
If you are between sizes or unsure, feel free to contact us, we’re happy to help you choose the best fit.
IS MY PAYMENT INFORMATION SECURE?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your payment details.
DO YOU HAVE ANY OTHER QUESTIONS?
We believe fashion is a way to express yourself and feel confident in your own skin. That’s why we’re here to help you find the perfect outfit that matches your style and personality.
Our dedicated customer support team is always ready to assist you. Whether you need help with sizing, styling advice, or just want to say hello, we’re here for you.
Feel free to contact us anytime using our contact form or email us at:
